Welcome to Mercury Infotech Ltd ("Mercury Infotech", "Company", "we", "our", or "us").
These Terms and Conditions ("Terms") govern your access to and use of our website, products, software, applications, digital platforms, and professional services.
By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with these Terms, you must discontinue using our website and services immediately.
Mercury Infotech Ltd provides a wide range of digital technology solutions, including but not limited to:
Throughout these Terms:
Client means any individual, business, or organisation purchasing or using our services.
Services means all products, software, websites, digital solutions, consulting, and support services provided by Mercury Infotech.
Website means www.mercuryinfotech.co.uk together with all associated webpages.
Content includes text, graphics, code, images, software, videos, documents, and other materials.
By using our Services, you confirm that:
Any quotation provided by Mercury Infotech does not constitute a legally binding contract.
A contract shall only exist after:
Mercury Infotech reserves the right to refuse any order without any obligation to provide reasons where permitted by applicable law.
Mercury Infotech continually improves its products and services.
We reserve the right to:
Where changes materially affect existing customers, reasonable notice will be provided where practicable.
Certain services provided by Mercury Infotech require you to create and maintain a user account.
You are responsible for:
Mercury Infotech is not responsible for any loss or damage resulting from compromised account credentials caused by user negligence.
When using our Services, you agree that you will not:
Mercury Infotech reserves the right to suspend or terminate any account that violates these Terms.
Unless otherwise agreed in writing, Mercury Infotech retains ownership of:
Clients retain ownership of:
Ownership of completed work will transfer to the client only after full payment has been received, unless otherwise agreed in writing.
Clients agree to:
Project delays caused by the client may result in revised delivery schedules.
Unless otherwise stated:
Payment terms will be specified in the applicable quotation or invoice.
Unless otherwise agreed:
Mercury Infotech reserves the right to require a deposit before commencing any work.
Due to the bespoke nature of our digital services, payments are generally non-refundable once work has commenced.
Refund requests will be assessed on an individual basis.
Refunds will not normally be provided for:
Nothing in this clause affects your statutory consumer rights.
Where services are provided on a subscription basis:
Clients remain responsible for all charges incurred prior to cancellation.
Where Mercury Infotech provides website hosting:
Continuous, uninterrupted availability of hosting services cannot be guaranteed.
Domain name registrations are subject to the rules and policies of the relevant domain registry.
Our Services may integrate with or rely upon third-party providers, including but not limited to:
Mercury Infotech is not responsible for any service interruptions, outages, or policy changes affecting third-party platforms or services.
Estimated delivery dates are provided in good faith and are based on the information available at the time of quotation.
Project delays may occur due to:
Where delays are caused by the Client, project timelines will automatically be extended accordingly.
Any request that falls outside the original agreed project scope may:
All changes to the project scope should be agreed upon in writing before additional work begins.
Mercury Infotech provides bespoke website development services tailored to each Client's individual requirements.
Our services may include:
The Client agrees to provide all required content, branding assets, and approvals necessary for the successful completion of the project.
Where delays occur due to the Client's failure to provide the required information or approvals, Mercury Infotech reserves the right to revise the project timeline accordingly.
Unless otherwise agreed in writing, a website will be deemed accepted seven (7) days after delivery if no defects or issues are reported by the Client.
Mercury Infotech provides creative design services including logos, branding assets, marketing materials, digital creatives, and print-ready artwork.
The Client acknowledges that:
Ownership of the final approved artwork transfers to the Client only after full payment has been received.
Unless otherwise agreed in writing, Mercury Infotech reserves the right to showcase completed work within its portfolio for promotional purposes.
Mercury Infotech develops and provides Business Management CRM solutions designed to manage customers, workflows, applications, reporting, payments, users, and operational processes.
Clients are responsible for:
Mercury Infotech shall not be responsible for:
Where Mercury Infotech hosts CRM systems, reasonable efforts will be made to maintain system availability, security, and regular backups.
Our Appointment Scheduling platform enables businesses to manage appointments and bookings electronically.
Clients acknowledge that:
Clients remain responsible for confirming appointments where necessary.
Digital NFC Business Cards enable business information to be shared electronically using NFC technology and QR codes.
Clients are responsible for ensuring that:
Mercury Infotech is not responsible for any losses resulting from outdated information where Clients fail to update their digital profile.
Compatibility of NFC Business Cards depends on the capabilities and settings of individual devices.
Our Digital Catalog Builder enables businesses to publish digital catalogues, menus, brochures, and product listings.
Clients are solely responsible for:
Mercury Infotech does not verify or guarantee the accuracy of information uploaded by Clients.
The Customer Feedback Solution assists businesses in collecting customer reviews and managing customer feedback.
Clients agree not to:
Mercury Infotech accepts no responsibility for actions, decisions, or penalties imposed by third-party review platforms.
Our One Page Website Builder enables Clients to create professional websites using pre-designed layouts.
While templates may be used, each website is customised using the Client's branding, content, and business information.
Clients are responsible for reviewing and approving all published content before the website goes live.
Mercury Infotech may periodically release:
Updates may be installed automatically where necessary to maintain security, compatibility, or system stability.
Clients using self-hosted software are responsible for installing updates unless software maintenance is covered under a separate maintenance agreement.
Support services are provided in accordance with the support package purchased by the Client.
Support services may include:
Support services do not normally include:
Unless expressly transferred in writing, all intellectual property rights remain vested in Mercury Infotech.
This includes, but is not limited to:
Nothing contained within these Terms transfers ownership of Mercury Infotech's intellectual property unless expressly agreed in writing.
Clients retain ownership of all content supplied by them, including:
By providing content, the Client warrants that they possess all necessary rights and licences to use and provide such materials.
The Client agrees to indemnify Mercury Infotech against any claims arising from copyright infringement or other intellectual property disputes relating to the supplied materials.
Upon receipt of full payment, Mercury Infotech grants the Client a non-exclusive licence to use the completed deliverables for their intended business purposes.
Unless otherwise agreed, the Client may not:
Separate licence agreements may apply to certain software products.
Some solutions may incorporate open-source software licensed under separate open-source licences.
Such software remains subject to its respective licence terms.
Mercury Infotech does not claim ownership of third-party open-source components.
From time to time, Mercury Infotech may release experimental or beta functionality.
Beta features may:
Beta features are provided on an "as available" basis and are used at the Client's own risk.
Successful delivery of services depends upon timely cooperation from the Client.
Clients agree to:
Delays in client cooperation may affect project delivery schedules and project costs.
While Mercury Infotech strives to provide reliable services, uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur due to:
Mercury Infotech will make reasonable efforts to restore services as quickly as practicable.
Mercury Infotech warrants that all services will be performed with reasonable skill, care, and diligence consistent with generally accepted industry standards.
Unless expressly stated in writing, Mercury Infotech does not warrant that:
Clients acknowledge that all software systems require ongoing maintenance, updates, and occasional troubleshooting.
The Client represents and warrants that:
The Client accepts full responsibility for the legality and accuracy of all content submitted.
To the fullest extent permitted by applicable law, Mercury Infotech provides its website, software, and services on an "as is" and "as available" basis.
Except where expressly stated, Mercury Infotech disclaims all warranties, whether express or implied, including but not limited to:
Nothing in these Terms excludes or limits any statutory rights that cannot legally be excluded.
Nothing in these Terms excludes or limits liability for:
Subject to the above, Mercury Infotech shall not be liable for:
Where liability cannot be excluded, Mercury Infotech's total aggregate liability shall not exceed the total fees paid by the Client for the specific service giving rise to the claim during the twelve (12) months preceding the event.
The Client agrees to indemnify and hold harmless Mercury Infotech, its directors, employees, contractors, and affiliates against any claims, damages, liabilities, costs, or expenses arising from:
This indemnity shall survive the termination of the agreement.
Both parties agree to maintain the confidentiality of all non-public information disclosed during the course of their business relationship.
Confidential Information includes, but is not limited to:
Confidential Information may only be disclosed:
This confidentiality obligation survives the termination of the agreement.
Both Mercury Infotech and the Client agree to comply with all applicable data protection legislation, including:
Where Mercury Infotech processes personal data on behalf of a Client, the parties may enter into a separate Data Processing Agreement (DPA) where required by law.
Clients remain responsible for ensuring they have an appropriate lawful basis for collecting and processing any personal data submitted through Mercury Infotech's platforms.
Mercury Infotech reserves the right to suspend or restrict access to any Service where:
Where reasonably practicable, advance notice of any suspension will be provided.
Either party may terminate the agreement in accordance with any applicable contract or service agreement.
Mercury Infotech may terminate Services immediately where:
Upon termination:
Mercury Infotech shall not be liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to:
Performance of affected obligations shall be suspended for the duration of the force majeure event.
The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of Mercury Infotech.
Mercury Infotech may assign its rights and obligations as part of a merger, acquisition, corporate restructuring, or the sale of business assets.
If any provision of these Terms is held to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Where possible, the invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent and purpose.
Failure by Mercury Infotech to enforce any provision of these Terms shall not constitute a waiver of any right or remedy.
Any waiver shall only be effective if made expressly in writing.
These Terms and Conditions, together with our Privacy Policy, Cookie Policy, quotations, Statements of Work, and any signed agreements, constitute the entire agreement between Mercury Infotech and the Client concerning the relevant Services.
They supersede all prior discussions, proposals, negotiations, representations, and communications relating to the same subject matter.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.
Mercury Infotech reserves the right to amend these Terms and Conditions at any time.
Material changes will be published on our website together with an updated "Last Updated" date.
Where required by law or contract, Clients will be notified of significant amendments.
Continued use of our website or Services after the revised Terms become effective constitutes acceptance of those revised Terms.
If you have any questions regarding these Terms and Conditions, please contact us using the details below:
Mercury Infotech Ltd
Website: https://www.mercuryinfotech.co.uk
Email: mercuryinfotechuk@gmail.com
Telephone: +44 7442 974622
Registered Office: 11, Hillrise Court, 135 Kenton Rd, Harrow HA3 0AZ, United Kingdom
Business Hours
Monday to Friday
09:00 AM – 06:00 PM (UK Time)
Document Title: Terms and Conditions
Version: 1.0
Effective Date: 27/06/2026
Last Updated: 27/06/2026
Policy Owner: Mercury Infotech Ltd
Review Frequency: Annually or sooner if required by changes in legislation or business operations.
Applicable Jurisdiction: England and Wales